Operation TLC was a new initiative at Frimley, what surprised you the most?

I was sceptical to start with, but then I was surprised in general about the response that Operation TLC was getting from wards. Because we hadn’t tried this before I was very surprised at how easily the staff responded to the programme.

From the Director of Nursing and Quality to Care Assistants on wards, all levels showed a good level of awareness of the campaign.

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