For Business Blogs & reports Blog What surprised you the most? Operation TLC was a new initiative at Frimley, what surprised you the most? I was sceptical to start with, but then I was surprised in general about the response that Operation TLC was getting from wards. Because we hadn’t tried this before I was very surprised at how easily the staff responded to the programme. From the Director of Nursing and Quality to Care Assistants on wards, all levels showed a good level of awareness of the campaign. What were you most excited by? Most effective part of the project Did training improve your understanding Overall impression of the night time switch off campaign Would you roll Operation TLC out to other hospitals What should people know about behaviour change Back to main page.