Most effective part of the project So what do you think was the most effective part of the project? Without a doubt, all the on-the-ground work. The face to face engagement the Operation TLC team had with ward staff worked so well because people respond so much better when they can talk to a real person. The feedback and the level of knowledge demonstrated by the team afterwards spoke volumes about the engagement. Did training improve your understanding Overall impression of the night time switch off campaign Would you roll Operation TLC out to other hospitals What should people know about behaviour change Back to main page.